FREQUENTLY ASKED QUESTIONS

Everything you need to know before you book

How much does it cost to rent a bay?

Bay and lift rentals are billed hourly with no diagnostic fee, no parts markup, and no labor bill. A typical 3-hour brake job runs about $150 total versus roughly $600 at a traditional repair shop. See the full cost breakdown.

Do I need to bring my own tools?

No. Every bay rental includes access to our full inventory of 1,000+ professional tools, from sockets and wrenches to diagnostics and shop equipment. Browse the full tool inventory.

Can beginners use the lift, or do I need mechanical experience?

You should already know how to perform your repair — we provide the bay, lift, and tools, but we don't teach repair techniques. Before your first visit, you're required to watch a safety training video covering lift operation.

What if I don't finish my repair in the time I booked?

You can extend your booking at the end of your session, as long as the bay isn't reserved by someone else immediately after.

Do you provide the parts, or do I bring my own?

Bring your own parts. We provide the bay, lift, and tools; you bring the parts for your specific repair.

What safety training or supervision is provided?

No on-site staff training or supervision is provided — you should be capable of working independently. Before your first booking, you're required to watch a safety training video covering proper lift operation.

Is Hafen's Self Serve Garage open to the public, or membership-only?

Open to the public. No membership required, just book a bay online and show up.

What areas do you serve?

We have bays in Provo and West Valley City, Utah, serving DIYers throughout Utah County and Salt Lake County.

How do I book, and can I cancel or reschedule?

Book online in a couple of minutes by picking a bay and a time. You can cancel or reschedule for a full refund up to 24 hours before your booking start time.

What's included with a bay rental besides the lift?

Every bay rental includes the lift itself plus access to 1,000+ professional tools, all in an indoor, heated, well-lit shop space, so you're not working outside in the weather.

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